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The Importance of Agent Assessment in a Hospital Contact Center
White Paper The Importance of Agent Assessment in a Hospital Contact Center
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How 1Call Helps Hospitals Do More with Fewer Resources
White Paper How 1Call Helps Hospitals Do More with Fewer Resources
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Addressing Healthcare Workplace Violence with Integrated Contact Center Software and Secure Messaging
White Paper Addressing Healthcare Workplace Violence with Integrated Contact…
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Hiring, Training, and Retaining Remote Contact Center Agents
White Paper Hiring, Training, and Retaining Remote Contact Center Agents
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White Paper: What Healthcare Leaders Should Know About Contact Centers
White Paper White Paper: What Healthcare Leaders Should Know About Contact…
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White Paper: How Effective Communication Helps Organizations Achieve the Quintuple Aim
White Paper White Paper: How Effective Communication Helps Organizations…
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White Paper: How Call Center Technology Helps Hospitals, Staff, and Patients
White Paper White Paper: How Call Center Technology Helps Hospitals, Staff,…
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How Hospital Contact Centers Help Organizations Achieve Their Frictionless Patient Experience Goals
White Paper How Hospital Contact Centers Help Organizations Achieve Their…
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White Paper: Determining the Right Time to Upgrade Your Communication System
White Paper White Paper: Determining the Right Time to Upgrade Your…
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White Paper: Automated, Emergency, and Mass Notifications
White Paper White Paper: Automated, Emergency, and Mass Notifications
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White Paper: Better Call Control and Call Management with Advanced Contact Center Software
White Paper White Paper: Better Call Control and Call Management with…
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White Paper: Playing It Safe with Web-based Communications
White Paper White Paper: Playing It Safe with Web-based Communications
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White Paper: What is 1Call’s “Patient Follow Me” Feature?
White Paper White Paper: What is 1Call’s “Patient Follow Me” Feature?
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White Paper: Keeping Patient Health Information Safe with Secure Messaging
White Paper White Paper: Keeping Patient Health Information Safe with Secure…
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White Paper: Improving On-Call Coverage and Management with miTeamWeb
White Paper White Paper: Improving On-Call Coverage and Management with…
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White Paper: Intelligent Series Integrations
White Paper White Paper: Intelligent Series Integrations
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White Paper: How Does MergeComm Work?
White Paper White Paper: How Does MergeComm Work?
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White Paper: How Effective Call Center Software Improves Patient Transfer Center Workflows
White Paper White Paper: How Effective Call Center Software Improves Patient…
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Leveraging Directories to Improve Call Flows and Reduce Code Call Errors
Case Study Leveraging Directories to Improve Call Flows and Reduce Code…
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White Paper: The Call Center’s Role in Behavior Counseling
White Paper White Paper: The Call Center’s Role in Behavior Counseling
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White Paper: Steps for Automating, Streamlining, and Improving Healthcare Communications
White Paper White Paper: Steps for Automating, Streamlining, and Improving…
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White Paper: The Benefits of Telehealth
White Paper White Paper: The Benefits of Telehealth
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White Paper: The Cost of Not Investing in Communication Security
White Paper White Paper: The Cost of Not Investing in Communication Security
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White Paper: The Critical Role Hospital Call Centers Play During and After a Disaster
White Paper White Paper: The Critical Role Hospital Call Centers Play During…
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White Paper: Smart Paging
White Paper White Paper: Smart Paging
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White Paper: Setting Up Remote Operators
White Paper White Paper: Setting Up Remote Operators
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White Paper: Secure Messaging Helps Protect Organizations from Incurring HIPAA Violations
White Paper White Paper: Secure Messaging Helps Protect Organizations from…
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White Paper: Remote Health Monitoring and Care Management
White Paper White Paper: Remote Health Monitoring and Care Management
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White Paper: Why Hackers Are Targeting ePHI More Than Credit Cards
White Paper White Paper: Why Hackers Are Targeting ePHI More Than Credit…
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White Paper: Using Web-based Communication for Mobile Hospital Staff
White Paper White Paper: Using Web-based Communication for Mobile Hospital…
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White Paper: Using Contact Centers for Remote Patient Monitoring
White Paper White Paper: Using Contact Centers for Remote Patient Monitoring
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White Paper: Web-Enabled Applications for the Hospital Call Center During COVID-19
White Paper White Paper: Web-Enabled Applications for the Hospital Call…
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White Paper: The Internet of Medical Things (IoMT)
White Paper White Paper: The Internet of Medical Things (IoMT)
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White Paper: What is Encryption?
White Paper White Paper: What is Encryption?
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White Paper: The Importance of a Secure Messaging Platform During COVID-19
White Paper White Paper: The Importance of a Secure Messaging Platform…
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White Paper: The Evolution of Healthcare Communication Technology
White Paper White Paper: The Evolution of Healthcare Communication Technology
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White Paper: The Future of Healthcare is Here with Help from Telehealth and Hospital Call Centers
White Paper White Paper: The Future of Healthcare is Here with Help from…
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White Paper: The Future Outlook for Hospital Contact Centers
White Paper White Paper: The Future Outlook for Hospital Contact Centers
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White Paper: The Important Role of Hospital Call Centers
White Paper White Paper: The Important Role of Hospital Call Centers
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White Paper: The Importance of Scripting for Medical Call Centers
White Paper White Paper: The Importance of Scripting for Medical Call Centers
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White Paper: How Do Fingerprint Scanners Work?
White Paper White Paper: How Do Fingerprint Scanners Work?
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White Paper: BYOD - The What, The Why, and The How
White Paper White Paper: BYOD - The What, The Why, and The How
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White Paper: Combating Alarm Fatigue
White Paper White Paper: Combating Alarm Fatigue
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White Paper: Encrypted BYOD Messaging as a Pager Replacement
White Paper White Paper: Encrypted BYOD Messaging as a Pager Replacement
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White Paper: Healthcare Call Centers Help Bring Care to the Medically Underserved
White Paper White Paper: Healthcare Call Centers Help Bring Care to the…
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White Paper: Reduce Burnout Using Mobile Communication
White Paper White Paper: Reduce Burnout Using Mobile Communication
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White Paper: Questions to Consider Before Choosing a Hosted Service Provider
White Paper White Paper: Questions to Consider Before Choosing a Hosted…
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White Paper: 3 Lessons COVID-19 Taught About Streamlining Communication in a Crisis
White Paper White Paper: 3 Lessons COVID-19 Taught About Streamlining…
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White Paper: Reducing Readmissions
White Paper White Paper: Reducing Readmissions
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White Paper: Medical Answering Services and Telephone Triage
White Paper White Paper: Medical Answering Services and Telephone Triage
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White Paper: Protecting ePHI and Improving Workflows With Secure Messaging
White Paper White Paper: Protecting ePHI and Improving Workflows With Secure…
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White Paper: Comparison of a PBX ACD and 1Call's Intelligent Series ACD
White Paper White Paper: Comparison of a PBX ACD and 1Call's Intelligent…
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White Paper: Interoperability in the Call Center
White Paper White Paper: Interoperability in the Call Center
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White Paper: Integration Engines Improve Interoperability
White Paper White Paper: Integration Engines Improve Interoperability
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White Paper: Improve Patient Care with Streamlined Communication
White Paper White Paper: Improve Patient Care with Streamlined Communication
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White Paper: How to Prevent Two of the Most Common HIPAA Violations and Avoid Costly Fines
White Paper White Paper: How to Prevent Two of the Most Common HIPAA…
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White Paper: How Hospital Call Centers are Leveraging Their Software to Respond to COVID-19
White Paper White Paper: How Hospital Call Centers are Leveraging Their…
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White Paper: How Hospital Contact Centers Support Emergency Departments During COVID-19
White Paper White Paper: How Hospital Contact Centers Support Emergency…
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White Paper: How Integrated Communications Software Supports Patient Advocate Nurses
White Paper White Paper: How Integrated Communications Software Supports…
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White Paper: How to Ensure Effective Communication While Working from Home
White Paper White Paper: How to Ensure Effective Communication While Working…
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Integrating with Epic’s Electronic Medical Records to Save Time and Enhance Patient Caller Experience
Case Study Integrating with Epic’s Electronic Medical Records to Save Time…
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The Technical Side of Operators Working from Home
Case Study The Technical Side of Operators Working from Home
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Using Remote Operators to Save Space While Still Providing the Highest Quality Patient Care Case Study:
Case Study Using Remote Operators to Save Space While Still Providing the…
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Mercy Medical Center – Canton, Ohio:
Case Study Mercy Medical Center – Canton, Ohio:
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Jackson-Madison County General Hospital:
Case Study Jackson-Madison County General Hospital:
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Custom call center scripts help prestigious hospital’s call center manage 850,000 calls per year
Case Study Custom call center scripts help prestigious hospital’s call…
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Improving Response to Critical Laboratory Results with Secure Messaging
White Paper Improving Response to Critical Laboratory Results with Secure…
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