Hospital call centers provide a critical service to both patients and healthcare organizations. Call centers are supporting emergency departments during the pandemic, helping patients connect remotely with their care teams via patient monitoring devices and telehealth, and medical answering services have grown to include telephone triage as part of their support. Healthcare communication is complex and notoriously disconnected. Different departments rely on different systems to perform their job and these technologies typically don’t “talk” with each other. It may be surprising to some, but call center software can be highly interoperable and is being leveraged within hospitals and clinics to bridge communication gaps White Paper: How Call Center Technology Helps Hospitals, Staff, and Pat

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