Hospital call centers are playing a critical role in their organization’s response to the coronavirus crisis. 1Call's Solutions Architecture team has been busy working with customers to help them use their software solutions to best handle the challenges surrounding COVID-19 calls. State University of New York (SUNY) Upstate Medical University leveraged their call center software to provide flexibility and enable their organization to respond quickly to the COVID-19 crisis to support their communities while keeping their staff safe. "We played an immediate role in the hospital’s corporate response to the coronavirus pandemic," explains Shelley White, Director of Patient Access Services for SUNY Upstate Medical University. WHITE PAPER: HOW HOSPITAL CALL CENTERS ARE LEVERAGING THEIR SOFTWARE

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