White Paper: How Does MergeComm Work? Contents Inbound Triggers Outbound Interfaces Scripting Automated Dispatching Reporting MergeComm is 1Call's integration engine and innovative SQL-based Intelligent Series (IS) platform application that streamlines inbound and outbound communications, ensuring the correct resources are being notified in a secure, HIPAA-compliant environment. MergeComm is scalable and works seamlessly with our suite of call center applications, as well as with the product offerings of other vendors. It adds automated dispatching scenarios to 1Call's Intelligent Series (IS) contact center software platform. These dispatch WHITE PAPER: HOW DOES MERGECOMM WORK? PAGE 01scenarios can run automatically based on inbound triggers such as an e-mail message, a miSec

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