Using Remote Operators to Save Space While Still Providing the Highest Quality Patient Care Limited Capacity For many hospitals, having enough space to op- erate efficiently is an issue. One of the biggest advantages of the 1Call I n fini ty system is that it allows receptionists to work from home, making the space otherwise taken up by an on-site call center available for other uses. A Midwestern hospital was faced with the issue of wanting to expand, but not wanting to reconstruct their facilities. The hospital call center manager commented, “One of the biggest issues for us is that they built this hospital not knowing it would expand as fast as it did. We have a huge space issue here.” She continued, “When we were looking at soft- ware for our call center, one of the t

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