White Paper: Setting Up Remote Operators Contents Staff Safety Selecting the Right Staff Preliminary Testing Staff Schedules Home Office The Benefits of Working From Home Remote Monitoring Keeping Staff Connected Backup Plan Fewer Sick Days Simplified Training Expanded Potential Handling Remote Discipline For many hospital call centers, having enough space to operate efficiently is an issue at the best of times. During a pandemic, close working conditions become a matter of safety. One of the biggest advantages of 1Call’s call center system, is that it allows agents to work from home, keeping operators safe and making the space otherwise taken up by an on-site call center available for other uses. A Midwestern hospital was faced with the issue of needing t

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