According to a 2018 benchmark report by Becker’s Hospital Review, U.S. hospitals with 500 or more beds have an average of 6,645 employees. When COVID-19 was declared a pandemic, employees who could do their job remotely were sent home to work – including hospital call center operators. Web-based tools help call center agents perform the same services from home, as they did at their work location. Operators can view expansive personnel directories see detailed, accurate information about White Paper: Web-Enabled Applications for the Hospital Call Center During COVID-19 Contents Working From Home Using the Cloud to Save Money and Improve Communications Virtually Consolidating Multiple and Multi-State Hospital Call Centers Using a Virtual Server Brings Multiple Hospital Call Centers To

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