Emergency departments (ED) in the United States began around 1880 as accident services provided through a workman’s compensation plan. Today, it’s common for healthcare organizations to have an ED within their hospital building, with dedicated staff, that offers critical and indispensable care to approximately 139 million Americans who go to the emergency room each year. Typically, patients can visit the ED with any complaint, so medical staff need to prioritize cases based on clinical need using a process called triage. Triage is a White Paper: How Hospital Contact Centers Support Emergency Departments During COVID-19 Contents Telephone Triage Nurses COVID-19’s Impact on Hospitals COVID-19’s Impact on Hospital Contact Centers WHITE PAPER: HOW HOSPITAL CONTACT CENTERS SU

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