Safe: Avoiding harm to patients from the care that is intended to help them. What is the goal of healthcare? An answer such as “good health” may seem like an obvious response, however, sometimes a simple question has a complex answer. For many years, one of the most influential answers to this question was put forth in 2001 by the Institute of Medicine (IOM) in a report called “Crossing the Quality Chasm.” Their framework included these six goals for any healthcare system: White Paper: How Effective Communication Helps Organizations Achieve the Quintuple Aim Contents What is the Goal of Healthcare? The Triple, Quadruple, and Quintuple Aim Contact Center Software and the Quintuple Aim Removing Barriers to Health Equity Timely, Efficient, Patient-Centered Care for an Improved Clinica

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