The term "mental health" refers to the condition of a person’s emotional, psychological, and social well- being. The state of one’s mental health affects how someone feels, thinks, and behaves. At times, an individual may experience one or more adverse mental health concerns. Mental health issues are common and treatable. According to the National Alliance on Mental Illness (NAMI), 1 in 5 adults in the United States experiences mental illness in any given year. WHITE PAPER: THE CALL CENTER’S ROLE IN BEHAVIOR COUNSELING White Paper: The Call Center’s Role in Behavior Counseling Contents Defining "Mental Health" Barriers to Mental Health Treatment Crisis Call Center Care National Suicide Prevention Lifeline Connections Save Lives PAGE 01 Defining "Mental Health"Transpo

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