George Bernard Shaw once said, “The single biggest problem in communication is the illusion that it has taken place.” This is especially true in the healthcare sector. Unfortunately, ineffective diagnostic communication can have dire consequences for patients. It is estimated that there are 40,000–80,000 deaths in the United States each year due to diagnostic errors. Poor communication of laboratory test results is a contributing factor to these errors. Improving Response to Critical Laboratory Results with Secure Messaging Contents Critical Results Reporting Standards Critical Lab Communication The Traditional Process of Reporting Critical Values The Benefits of Using a Secure Messaging App WHITE PAPER: IMPROVING RESPONSE TO CRITICAL LABORATORY RESULTS WITH SECURE MESSAGING PAGE

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