White Paper: Interoperability in the Call Center Contents Access to Data Interoperability with Hospital Systems Interoperability Works Both Ways Hospital Directories Updating Legacy Systems The call center in a healthcare organization performs a number of very important and very different functions. One of the most significant is serving as a virtual lobby when processing internal and external calls. It may be the initial touchpoint a patient has with the organization, so the experience has to be positive. As the saying goes, "You only have one opportunity to make a first impression." The call center also serves as the nerve center for ongoing communications. WHITE PAPER: INTEROPERABILITY IN THE CALL CENTER PAGE 01Modern healthcare call centers need to be able to handle all

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