Even though the phrase "call center" was first published and recognized by the Oxford English Dictionary in 1983, the origins of call centers date back to the 1960s with the use of answering services. Doctors have used medical answering services for decades. During normal business hours, answering services can take some of the workloads from medical office staff so they can focus on patient care. After hours, these services take messages from callers and relay them to the covering doctor. White Paper: The Future Outlook for Hospital Contact Centers Contents Hospital Call Center Evolution Automation Technology Omnichannel Contact Centers Virtual Contact Centers Digital Future WHITE PAPER: THE FUTURE OUTLOOK FOR HOSPITAL CONTACT CENTERS PAGE 01As technology developed

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