In the 1930s, about 40 percent of doctor-patient visits in the United States occurred in patient homes. Better known as “house calls,” this kind of healthcare accounted for only 0.6 percent of healthcare visits by 1980. As healthcare became institutionalized and medical staff were asked to improve patient turnaround times, some of the relationship-building experiences that were part of routine care and patient advocacy were lost. White Paper: How Integrated Communications Software Supports Patient Advocate Nurses A Critical Role in Patient Care Contents A Critical Role in Patient Care Overworked Nurses and Patient Safety Busy PANs and Communication Gaps When the “Solution” is a Problem Helping PANs with Integrated Communications Software Improving Workflows with Technology WHIT

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