Integrating with Epic’s Electronic Medical Records to Save Time and Enhance Patient Caller Experience State University of New York (SUNY) Upstate Medical University, located in Syracuse, New York, has a campus that is comprised of hospi- tal, clinical, academic, research, residential, and campus facilities. The Upstate University Health System includes Upstate University Hospital, Up- state University Hospital at Community Campus, Upstate Golisano Children’s Hospital, and multi- ple offices to serve 1.8 million people. The care they provide extends from Canada to Pennsylva- nia and includes a robust telemed- icine program to assist rural com- munities. The origins of SUNY Upstate Medi- cal University stretch back to 1834 and today is the only academ- ic medical center in Central

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