Are We Ready for Telemedicine? Hospital Call Centers Experience Increased Telehealth Calls Call Center Software Assists Telehealth Communication Remote Operators Help Medical Staff Telehealth as the New Normal Those of us in the healthcare communication field already know the value of telehealth and virtual care. As the COVID-19 pandemic evolved, telemedicine gained worldwide recognition as a critical healthcare tool to keep both patients and medical staff safe. Telehealth has predominantly been used to bring healthcare to rural areas or isolated populations, such as overseas military personnel and those who work in the maritime industry. Until recently, the Centers for Medicare & Medicaid Services (CMS) placed certain White Paper: The Future of Healthcare is Here

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