White Paper Hiring, Training, and Retaining Remote Contact Center AgentsIt is no secret that healthcare organizations are contending with staff shortages. While most of the stories you'll read highlight the need for medical staff employees, hospital contact centers also have difficulty hiring and retaining loyal employees. Many hospitals are continuing to recruit remote operators. Hiring and training hospital contact center agents remotely creates new challenges, but having the right processes and technology in place makes all the difference in creating a smooth experience. Consider the following steps when hiring and training your remote contact center agents: Attracting Relevant Candidates It is frustrating to receive incomplete applications or applicants who need to meet the job requi

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