In telecommunication, the electronic equipment that is responsible for accepting, holding, and routing telephone calls is called a "switch." Private Branch Exchange (PBX) and Automatic Call Distribution (ACD) are switches that have different capabilities. PBX is a switch that is kept at a designated company location and uses specific software to handle external and internal communications. PBX uses signaling we are all familiar with such as dial tones, ringing, etc. PBX systems can also provide additional functions such as call forwarding, conference calls, and reporting. White Paper: Comparison of a PBX ACD and 1Call's Intelligent Series ACD Contents 1Call's Soft Agent Operator Call Handling 1Call's Web Agent, Virtual Keyboard, Agent Status Lights ACD, Automatic Number Identificati

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