It is important for healthcare leaders to know that their contact centers can help improve patient and employee satisfaction, reduce costs, and even provide critical communication tools within the hospital setting. White Paper: What Healthcare Leaders Should Know About Contact Centers Contents A Quality Contact Center Helps Retain Patients Addressing Physician Pain Points Virtual Consolidation Results in Real Life Cost Savings Keeping Staff Safe While Working from Home WHITE PAPER: WHAT HEALTHCARE LEADERS SHOULD KNOW ABOUT CONTACT CENTERS PAGE 01 A Quality Contact Center Helps Retain Patients An organization’s contact center serves as the communication hub for the entire enterprise. The operators perform a number of important and diverse tasks including answering the main switchb

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