Telephone Triage Telephone Triage Communication Model Advantages and Disadvantages of Telephone Triage Importance of Call Center Software for Effective Telephone Triage Secure Messaging and Telephone Triage Doctors in the United States first began to use answering services in the 1920s so they would be made aware of patient emergencies. At that time, operators were basic message-takers and would pass along patient messages and contact information to the doctor. Today's medical answering services provide a much wider range of services to lighten the administrative workloads of medical offices, and not only assist doctors, but also surgeons, hospice and home health, dentists and orthodontists, and even large healthcare systems. Medical organizations that use an answ

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