Using Scripting to Increase Efficiency, Reduce Errors, and Reduce Training Time for Operators Mercy Medical Center, located in Canton, Ohio, operates a 476-bed hospital serving five coun - ties in Southeastern Ohio. A ministry of the Sisters of Charity Health System, Mer- cy Medical Center has 620 medical staff members, plus an additional 2,500 employ- ees. Mercy Medical Center is a Catholic hospital that continues the mission and philosophy of the Sisters of Charity of St. Augustine, and it prides itself on being dedicated to excellence, and devoted to healing. A Busy Call Center Mercy Medical Center’s call center typically an- swers almost 90,000 calls each month. They handle a wide variety of requests from callers, including calls for patients and hospital employ- ees, an

Join for free to read