Case Study

Leveraging Directories to Improve Call Flows and Reduce Code Call Errors

Leveraging Directories to Improve Call Flows and Reduce Code Call Errors

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Leveraging Directories to Improve Call Flows and Reduce Code Call Errors Ephraim McDowell Health in Danville, Kentucky is named after Ephraim McDowell who was an American physician, a founding father of abdom- inal surgery, and the first person to successful - ly remove an ovarian tumor. McDowell settled in Danville in 1795 after returning from his studies in Scotland and began his practice as a surgeon. Today, the Ephraim McDow- ell Health system serves more than 119,000 residents in central Kentucky. This award-winning and histor- ic nonprofit health system provides a full array of ser- vices via three hospitals. The Ephraim McDowell Regional Medical Center in Danville is the 222-bed licensed flagship hospi - tal and has been serving the community from its current location

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