White Paper: Better Call Control and Call Management with Advanced Contact Center Software Contents Intelligent Series Platform Voice Services Operator Consoles Call and Message Scripting Interactive Messaging Info Pages Contact-Based Dispatching Directory and Directory Contacts Dispatch List On-Call, Appointment, Event, and Workforce Scheduling Two-Way Secure E-mail Web Directory, On-Call Scheduling, and Scripting Call Log and Event-Driven Reporting Effective call management saves time and labor costs. Automatic greeting, voice-activated menu navigation, and directory assistance technology can efficiently assist callers before they even speak with a live operator. Automated queue announcements inform callers of the estimated time it will take for their call t

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