Medical call centers are the communication hub for the hospital enterprise. They handle a multitude of different calls including the main switchboard, calls with patients and their family members, emergencies, transport dispatch, telehealth services, disaster response, on-call medical staff, providing 24-hour access to healthcare, scheduling, internal hospital communications, and are playing a critical role in their healthcare organization’s response to the current coronavirus crisis. WHITE PAPER: THE IMPORTANT ROLE OF HOSPITAL CALL CENTERS White Paper: The Important Role of Hospital Call Centers Contents Influencing the Patient Experience Call Center Software Improves Workflows in Hospitals Telehealth and the Hospital Call Center How State University of New York (SUNY) Upstate Medi

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