There have been many advances in communications technology in the last decade that are responsible for many changes in the telemessaging industry. These advances have allowed call centers to use remote agents and to downsize pricey office space. Some call centers are now 100 percent virtual. Technology now makes it possible for call centers to operate Direct Inward Dialing (DID) numbers from all over the US and Canada, allowing them to compete nationally and internationally. WHITE PAPER: QUESTIONS TO CONSIDER BEFORE CHOOSING A HOSTED SERVICE PROVIDER White Paper: Questions to Consider Before Choosing a Hosted Service Provider Contents Technological Advances Is a Fully Hosted Solution a Good Fit for Your Organization? Choosing an Off-Site or Hosted Back-Up Solution Is an Off-Site or

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