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Five trendsetters
White Paper Five trendsetters
Genesys

The five phases of digital engagement for retailers
Ebook The five phases of digital engagement for retailers
Genesys

Best practices: Migrating from a Legacy Contact Center
White Paper Best practices: Migrating from a Legacy Contact Center
Genesys

THE DEFINITIVE GUIDE TO CUSTOMER JOURNEY ANALYTICS
Guide THE DEFINITIVE GUIDE TO CUSTOMER JOURNEY ANALYTICS
Genesys

HOW TO IMPROVE EXPERIENCE AND PERFORMANCE WITH CUSTOMER JOURNEYS
Guide HOW TO IMPROVE EXPERIENCE AND PERFORMANCE WITH CUSTOMER JOURNEYS
Genesys

2023 contact center BUYER'S GUIDE Technology that supports customer and employee experiences of the future — and the trends driving adoption
Guide 2023 contact center BUYER'S GUIDE Technology that supports…
Genesys

Shift to a Cloud Contact Center Solution Supports Innovation and Improves Customer Experience
Case Study Shift to a Cloud Contact Center Solution Supports Innovation and…
Genesys

Vivonet Genesys cloud platform helps POS technology provider deliver superior tech support
Case Study Vivonet Genesys cloud platform helps POS technology provider…
Genesys

Total Wine & More pairs beer, wine, and spirit enthusiasts with a new release of customer engagement
Case Study Total Wine & More pairs beer, wine, and spirit enthusiasts with…
Genesys

Holiday Travel Leader Transat
Case Study Holiday Travel Leader Transat
Genesys

Visión Banco Paraguay: optimization and efficiency as a result of working with Genesys
Case Study Visión Banco Paraguay: optimization and efficiency as a result…
Genesys

Türkiye Finans Participation Bank Effortless banking is now a reality!
Case Study Türkiye Finans Participation Bank Effortless banking is now a…
Genesys

University of Pittsburgh Medical Center Health Plan Delivers A High Touch, High Tech Customer Experience
Case Study University of Pittsburgh Medical Center Health Plan Delivers A…
Genesys

Contact center transformation is game-changer for T-Mobile Czech Republic
Case Study Contact center transformation is game-changer for T-Mobile Czech…
Genesys

Customers skip the queue connect with digital and mobile apps
Case Study Customers skip the queue connect with digital and mobile apps
Genesys

Delivering innovative, customer-centric call center solutions built on Genesys
Case Study Delivering innovative, customer-centric call center solutions…
Genesys

Transforming the customer experience with authentic caring end to end
Case Study Transforming the customer experience with authentic caring end…
Genesys

Genesys helps Telenor improve employee performance while increasing customer satisfaction
Case Study Genesys helps Telenor improve employee performance while…
Genesys

Customer service provider with long history transforms into a digital service champion
Case Study Customer service provider with long history transforms into a…
Genesys

Telekom Romania gets innovation advantage
Case Study Telekom Romania gets innovation advantage
Genesys

Genesys Helps Develop Contact Center Road Map and Reengineer Business Processes
Case Study Genesys Helps Develop Contact Center Road Map and Reengineer…
Genesys

Telefónica Chile Consolidates Communications and Improves Efficiencies
Case Study Telefónica Chile Consolidates Communications and Improves…
Genesys

Business process automation creates new value for Telecom Italia
Case Study Business process automation creates new value for Telecom Italia
Genesys

Swisscard builds loyal relationships that drive business growth
Case Study Swisscard builds loyal relationships that drive business growth
Genesys

Tata Sky creates visibility and improves efficiency
Case Study Tata Sky creates visibility and improves efficiency
Genesys

Controlling the levers of customer satisfaction
Case Study Controlling the levers of customer satisfaction
Genesys

Stable, multi-channel contact center helps Silver World group achieve higher win rates and revenue
Case Study Stable, multi-channel contact center helps Silver World group…
Genesys

Saudi Telecom Company digital service with a vital human touch
Case Study Saudi Telecom Company digital service with a vital human touch
Genesys

Skylark restaurants serve up smooth and speedy order service to hungry customers
Case Study Skylark restaurants serve up smooth and speedy order service to…
Genesys

Smollan ultra-efficient and highly adaptable service delivery
Case Study Smollan ultra-efficient and highly adaptable service delivery
Genesys

Sky gains competitive edge with sharpened focus on customer service
Case Study Sky gains competitive edge with sharpened focus on customer…
Genesys

Recsa upgrades customer experience platform to reduce costs, and increase productivity
Case Study Recsa upgrades customer experience platform to reduce costs, and…
Genesys

Fast-growing real estate trailblazer uses PureCloud by Genesys to support nationwide franchise network
Case Study Fast-growing real estate trailblazer uses PureCloud by Genesys…
Genesys

Proximus lifts efficiency and optimizes service business
Case Study Proximus lifts efficiency and optimizes service business
Genesys

Rabobank passes one-million chat interactions milestone while using the power of mobile banking
Case Study Rabobank passes one-million chat interactions milestone while…
Genesys

RCB Revenue recovery firm achieves pinpoint accuracy
Case Study RCB Revenue recovery firm achieves pinpoint accuracy
Genesys

Growing financial services firm delivers on next-gen customer demands with PureCloud by Genesys
Case Study Growing financial services firm delivers on next-gen customer…
Genesys

Genesys PureConnect Cloud
Case Study Genesys PureConnect Cloud
Genesys

Increasing Sales with Speech Analytics
Case Study Increasing Sales with Speech Analytics
Genesys

Cloud-based platform eliminates customer experience risk
Case Study Cloud-based platform eliminates customer experience risk
Genesys

Orange Business Services maximizing a digital world market share
Case Study Orange Business Services maximizing a digital world market share
Genesys

Improving global customer and employee engagement using advanced routing
Case Study Improving global customer and employee engagement using advanced…
Genesys

Genesys allowed NEC Fielding
Case Study Genesys allowed NEC Fielding
Genesys

Education loan servicer improves borrower experience with omnichannel customer engagement
Case Study Education loan servicer improves borrower experience with…
Genesys

Leto Bank realizing new branch integration and cloud efficiencies
Case Study Leto Bank realizing new branch integration and cloud efficiencies
Genesys

Lianjia.com partners with Genesys to deliver an omnichannel customer experience for their online to offline real estate business
Case Study Lianjia.com partners with Genesys to deliver an omnichannel…
Genesys

Liberty Videocon General Insurance enhances customer experience with Genesys
Case Study Liberty Videocon General Insurance enhances customer experience…
Genesys

Joined-up Shopping Experience Keeps the Focus on Customers
Case Study Joined-up Shopping Experience Keeps the Focus on Customers
Genesys

Aligning Public Services with Customer Expectations
Case Study Aligning Public Services with Customer Expectations
Genesys

Cloud clears way for innovation
Case Study Cloud clears way for innovation
Genesys

Nonprofit deploys cloud customer engagement solution to help service reps with disabilities better serve customers
Case Study Nonprofit deploys cloud customer engagement solution to help…
Genesys

J.B. Hunt Transport Services delivers premier customer service
Case Study J.B. Hunt Transport Services delivers premier customer service
Genesys

K-Electric making a contact center transformation shine
Case Study K-Electric making a contact center transformation shine
Genesys

Genesys builds trusted relationships between customers and agents
Case Study Genesys builds trusted relationships between customers and agents
Genesys

Jawwal selects Genesys Voice Platform to support its business needs
Case Study Jawwal selects Genesys Voice Platform to support its business…
Genesys

Ingosstrakh Updates its Contact Center with the Genesys Customer Experience Platform
Case Study Ingosstrakh Updates its Contact Center with the Genesys Customer…
Genesys

HengFeng Bank Co. Ltd. Fast-growing bank in China improves customer satisfaction
Case Study HengFeng Bank Co. Ltd. Fast-growing bank in China improves…
Genesys

Closing the unemployment gap
Case Study Closing the unemployment gap
Genesys

Enhanced routing strategies help cut request processing time at Home Credit Bank
Case Study Enhanced routing strategies help cut request processing time at…
Genesys

Inchcape accelerates revenue in a slowing market
Case Study Inchcape accelerates revenue in a slowing market
Genesys

ICICI Bank India’s largest private bank transforms its customer experience with Genesys
Case Study ICICI Bank India’s largest private bank transforms its customer…
Genesys

Moving closer to clients Groupama sets up omnichannel service
Case Study Moving closer to clients Groupama sets up omnichannel service
Genesys

Swedbank assures customer service levels
Case Study Swedbank assures customer service levels
Genesys

Touring Club Suisse drives up agent productivity
Case Study Touring Club Suisse drives up agent productivity
Genesys

Communications Disorders Technology
Case Study Communications Disorders Technology
Genesys

Sabre Delivers An Omnichannel Customer Experience While Improving Employee Efficiency
Case Study Sabre Delivers An Omnichannel Customer Experience While…
Genesys

Teachers Mutual Bank supports growth, improves customer service standards with PureConnect
Case Study Teachers Mutual Bank supports growth, improves customer service…
Genesys

Delivering Exceptional, Enterprise-scale Customer Service
Case Study Delivering Exceptional, Enterprise-scale Customer Service
Genesys

Building-block framework makes change child’s play
Case Study Building-block framework makes change child’s play
Genesys

Habitat fosters innovation and delivers customer experience excellence through effective resource optimization
Case Study Habitat fosters innovation and delivers customer experience…
Genesys

Canadian Communications Innovator Consolidates to One Centralized System for Multichannel Customer Interaction
Case Study Canadian Communications Innovator Consolidates to One…
Genesys

Saudi Group Improves customer satisfaction and compliance
Case Study Saudi Group Improves customer satisfaction and compliance
Genesys

South African mobile provider improves NPS and sales conversion with best-in-class omnichannel customer experience
Case Study South African mobile provider improves NPS and sales conversion…
Genesys

Reaching out to web visitors: right time, right channel, right agent
Case Study Reaching out to web visitors: right time, right channel, right…
Genesys

TXU Energy improves efficiency, gains competitive edge, and delivers market-leading customer service
Case Study TXU Energy improves efficiency, gains competitive edge, and…
Genesys

Optimizing contact center efficiency and agility
Case Study Optimizing contact center efficiency and agility
Genesys

Genesys all-in-one customer engagement platform helps healthcare services organization modernize disparate contact center operations
Case Study Genesys all-in-one customer engagement platform helps healthcare…
Genesys

Consolidation Program Powers Industry Leader’s Service Improvement
Case Study Consolidation Program Powers Industry Leader’s Service…
Genesys

Swisscom improves productivity while helping customers more quickly with innovative self-service app
Case Study Swisscom improves productivity while helping customers more…
Genesys

All-in-one communications solution replaces disjointed infrastructure at credit union
Case Study All-in-one communications solution replaces disjointed…
Genesys

Falabella implements multichannel to better reach customers
Case Study Falabella implements multichannel to better reach customers
Genesys

Shaping public services around citizens’ needs
Case Study Shaping public services around citizens’ needs
Genesys

First Data listens to the voice of the customer
Case Study First Data listens to the voice of the customer
Genesys

Fine-tuning AI for natural speech
Case Study Fine-tuning AI for natural speech
Genesys

Flexible cloud contact center differentiates with technology for better experience and ROI
Case Study Flexible cloud contact center differentiates with technology for…
Genesys

300 percent collection response rates and three-month ROI from largest Genesys EMEA deployment on Etisalat private cloud
Case Study 300 percent collection response rates and three-month ROI from…
Genesys

Elkjøp AS reaching full potential with a cloud transformation
Case Study Elkjøp AS reaching full potential with a cloud transformation
Genesys

Powering 866-OUR-VOTE to Support Advocacy and Education during U.S. Elections
Case Study Powering 866-OUR-VOTE to Support Advocacy and Education during…
Genesys

Raising the bar on contact center performance
Case Study Raising the bar on contact center performance
Genesys

Contact center outsourcer harnesses the cloud to meet diverse client needs
Case Study Contact center outsourcer harnesses the cloud to meet diverse…
Genesys

Creating a customer-centric environment at EmblemHealth
Case Study Creating a customer-centric environment at EmblemHealth
Genesys

Contact center transformation puts focus on citizens
Case Study Contact center transformation puts focus on citizens
Genesys

Dubai Municipality leverages all-in-one customer engagement software suite as platform for ongoing contact center innovation
Case Study Dubai Municipality leverages all-in-one customer engagement…
Genesys

Diabetes Victoria boosts contact center capacity with QPC
Case Study Diabetes Victoria boosts contact center capacity with QPC
Genesys

Unleashing the power of digital to create a perfect customer experience
Case Study Unleashing the power of digital to create a perfect customer…
Genesys

Datamétrica transforming service operations for dramatically improved results
Case Study Datamétrica transforming service operations for dramatically…
Genesys

Corona Direct consistently selling more without increasing staff
Case Study Corona Direct consistently selling more without increasing staff
Genesys

Happier Customers and Higher Agent Productivity
Case Study Happier Customers and Higher Agent Productivity
Genesys

CX Act Worldwide uses self-service to create better training experiences
Case Study CX Act Worldwide uses self-service to create better training…
Genesys

Credit Union Australia Welcomes More Customers with Genesys
Case Study Credit Union Australia Welcomes More Customers with Genesys
Genesys

Collection House boosts contact center productivity with QPC
Case Study Collection House boosts contact center productivity with QPC
Genesys

CAPITAL Card Services gets performance boost with all-in-one communications software
Case Study CAPITAL Card Services gets performance boost with all-in-one…
Genesys

Truckload carrier consolidates contact center operations
Case Study Truckload carrier consolidates contact center operations
Genesys

Delivering superior self-service to improve customer experience in Healthcare
Case Study Delivering superior self-service to improve customer experience…
Genesys

Cleartrip streamlines customer experience with self-service options
Case Study Cleartrip streamlines customer experience with self-service…
Genesys

Jumpstart a channel revolution
Case Study Jumpstart a channel revolution
Genesys

Consolidating Contact Centers Improves Efficiency
Case Study Consolidating Contact Centers Improves Efficiency
Genesys

All-in-one contact center suite helps credit union expand
Case Study All-in-one contact center suite helps credit union expand
Genesys

Treating every customer like a VIP
Case Study Treating every customer like a VIP
Genesys

Empowering the community pharmacy
Case Study Empowering the community pharmacy
Genesys

Securing a one-way ticket to success
Case Study Securing a one-way ticket to success
Genesys

Bupa Australia delivers customer-led transformation
Case Study Bupa Australia delivers customer-led transformation
Genesys
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