Genesys CX Cloud, integrated with Salesforce, unifies CCaaS and CRM into a single platform, eliminating complex, fragmented solutions. Genesys helps organizations consolidate customer and employee experiences by providing seamless context transfer across channels, unified data, and comprehensive analytics. This integration breaks down departmental silos, improving operational efficiency and enabling consistent, personalized customer engagement. By streamlining technology and workflows, Genesys empowers businesses to scale customer experience efforts effectively while enhancing collaboration and driving growth.

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