Genesys Cloud Bot Flows empower customers to create voice and digital bots directly within the Genesys Cloud CX platform using a visual conversational builder. By combining conversational AI with accelerators like integrated knowledge and AI-powered intent mining, Genesys simplifies bot creation and reduces dependence on expert designers. It provides immediate access to interaction data, predictions, and customer segments, enabling continuous improvement. This approach helps businesses automate conversations efficiently, enhance customer experience, and accelerate AI-driven innovation without complex development.

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