Genesys, in partnership with ServiceNow, delivered a unified experience that reduces software, development, and maintenance costs while eliminating application switching. This integration maximizes workforce productivity and boosts customer loyalty and satisfaction. Genesys helps optimize agent occupancy and limit turnover by streamlining workflows, enabling seamless service journeys across departments without fragmentation. By replacing human middleware, Genesys ensures smoother interaction routing and task management, significantly improving customer experience and operational efficiency.

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