Home

White Paper

Best practices: Migrating from a Legacy Contact Center

Best practices: Migrating from a Legacy Contact Center

Genesys
Pages 27 Pages

This document presents best practices for migrating to cloud-based contact centers, illustrated through case studies of four companies adopting Genesys Cloud CX. These practices involve reducing costs and improving member satisfaction, standardizing infrastructure for consistent omnichannel experiences, delivering personalized services, and enhancing customer satisfaction and agent productivity. It emphasizes the benefits of cloud migration for agility, resilience, and innovation in providing exceptional customer experiences across channels.

Join for free to read

You Might Also Like


Migrating to AWS: Best Practices and Strategies
White Paper Migrating to AWS: Best Practices and Strategies
AWS (Amazon Web Services)

Migrating workloads to Azure
White Paper Migrating workloads to Azure
Datadog

Cloud Cost Optimization: Tips, Strategies, and Best Practices
White Paper Cloud Cost Optimization: Tips, Strategies, and Best Practices
Datavail

From Old to Bold: Legacy Migration with MuleSoft
White Paper From Old to Bold: Legacy Migration with MuleSoft
Salesforce

More from Genesys


Entel Contact Center
Case Study Entel Contact Center
Genesys

Truckload carrier consolidates contact center operations
Case Study Truckload carrier consolidates contact center operations
Genesys

K-Electric making a contact center transformation shine
Case Study K-Electric making a contact center transformation shine
Genesys

2023 contact center BUYER'S GUIDE Technology that supports customer and employee experiences of the future — and the trends driving adoption
Guide 2023 contact center BUYER'S GUIDE Technology that supports…
Genesys
© 2025 Contentree.  All Rights Reserved   |   Privacy and Cookies   |   Legal   |   Do not sell my info