Genesys Cloud Work Automation and Task Routing connects front and back-office systems by integrating siloed applications into a single source of truth. It combines workflow automation with agent assistance to ensure every customer request is handled within SLAs, delivering consistent end-to-end experiences. Genesys enables real-time business decisions based on accurate, unified data, eliminating reliance on manual guesses or disconnected reports. This helps organizations reduce customer dissatisfaction and improve operational efficiency across all departments.

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