Genesys Cloud Virtual Agent simplifies contact center automation by enabling no-code creation through simple prompts and guardrails. Powered by the Genesys Dialog Engine Bot Flows, it uses AI to generate conversation flows by learning from the best agent interactions. Advanced natural language processing helps the virtual agent understand customer queries, identify intents, and provide accurate, context-aware responses. This empowers users without programming skills to build and manage versatile virtual agents that enhance customer engagement and operational efficiency.

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