Genesys Cloud integrates seamlessly with Microsoft Teams to simplify communication and collaboration for contact center agents. This integration enables agents to easily connect with subject matter experts across the company using Teams’ directory, search, and presence features, enhancing real-time collaboration with just one click. Genesys offers flexibility by allowing businesses to choose their preferred carrier for inbound and outbound voice services. This unified solution helps deliver memorable customer experiences through streamlined, efficient teamwork and communication.

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