Genesys Cloud Knowledge uses AI to centralize and deliver relevant information across multiple languages, powering both digital and voice self-service as well as agent-led experiences. It enables easy creation and management of rich-media content from a single source, ensuring consistent knowledge delivery through bots, web portals, mobile apps, and Agent Copilot. This unified approach accelerates updates, improves information accuracy, and enhances customer and agent engagement, driving exceptional customer experiences across all interaction touchpoints.

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