Genesys Cloud WebRTC Media Helper enables customers handling sensitive data to use WebRTC phones within virtual desktop infrastructure (VDI) without extra adjustments. It allows real-time media to flow independently outside the VDI session while the Genesys Cloud interface runs inside VDI, bypassing VDI limitations. This enhances voice quality and reliability by terminating media directly on the client workstation, helping organizations optimize communication performance in secure, regulated environments efficiently and seamlessly.

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