Genesys Cloud Agent Copilot leverages AI to empower contact center agents by automating knowledge retrieval and reducing repetitive tasks. Integrated with Genesys Knowledge, it delivers in-context, relevant information during conversations, providing canned responses and answer accelerators. This support helps agents handle complex queries efficiently, improving customer experience while reducing agent frustration. Continuous agent feedback further refines the system, enhancing accuracy and responsiveness to meet rising customer expectations in real time.

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