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With the centralization of support across multiple brands, Wolseley was aware of the need to retain specialist knowledge of over 200,000 product SKUs
Case Study With the centralization of support across multiple brands,…
Transversal

United Utilities delivers 99% employee satisfaction by choosing Transversal.
Case Study United Utilities delivers 99% employee satisfaction by choosing…
Transversal

RNIB appoints Transversal to enhance customer service excellence for everyone affected by sight loss.
Case Study RNIB appoints Transversal to enhance customer service excellence…
Transversal

Mothercare identified that it needed to reduce the lower value customer service calls and emails in order to support multichannel expansion
Case Study Mothercare identified that it needed to reduce the lower value…
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The Carnival UK contact centres receive an average of 24,000 calls every month
Case Study The Carnival UK contact centres receive an average of 24,000…
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Utility Warehouse adopts Transversal’s Contact Centre Adviser solution to maximize agent productivity
Case Study Utility Warehouse adopts Transversal’s Contact Centre Adviser…
Transversal

‘NCS The Challenge’ adopts Transversal’s knowledge management solution to streamline customer service process
Case Study ‘NCS The Challenge’ adopts Transversal’s knowledge management…
Transversal

Improve the speed and quality of responses to Norwich City Council employees on questions relating to HR information and policies.
Case Study Improve the speed and quality of responses to Norwich City…
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Suffolk County Council employees benefit from self-service initiative.
Case Study Suffolk County Council employees benefit from self-service…
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Cognitive KM eases the customer journey at BMW.
Case Study Cognitive KM eases the customer journey at BMW.
Transversal

Ensuring John Lewis' reputation for first-class customer service is consistent across all channels.
Case Study Ensuring John Lewis' reputation for first-class customer service…
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Standard Life selected Transversal’s IFA Answers solution to provide their network of 40,000 IFAs with comprehensive and accurate online answers
Case Study Standard Life selected Transversal’s IFA Answers solution to…
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Equiniti
Case Study Equiniti
Transversal
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