Case study UK Headquarters Betjeman House 104 Hills Road Cambridge, CB2 1LQ T el: +44 1223 488 700 Fax: +44 1223 488 701 www.transversal.com “Since we began working with Transversal we’ve seen a significant improvement in agent productivity and the way in which they communicate. The solution has allowed us to continue to exceed the expectations of our customers which is vital to us as a business.” Customer Experience Manager Utility Warehouse Sector: Utilities Implementation: Contact centre Utility Warehouse adopts Transversal’s Contact Centre Adviser solution to maximize agent productivityAlthough the majority of the information requested was available to employees somewhere within ‘The Pig’, agents struggled to provide accurate responses due to: An outdated system Knowledge w

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