Case study “People want the ease that the Internet can provide, and when they shop online they expect convenience - the Transversal solution helps us achieve that. By allowing people to search for relevant information easily and quickly it helps ensure the website is as usable as possible.” Head of Online Delivery and Customer Experience John Lewis Sector: Retail Implementation: Self-service Ensuring John Lewis' reputation for first-class customer service is consistent across all channels. Headquarters Betjeman House 104 Hills Road Cambridge CB2 1LQ UK T el: +44 1223 488 700 Fax: +44 1223 488 701 www.transversal.com“John Lewis is always looking for ways to enhance its customers’ experience.” John Lewis operates one of the busiest web operations of any high street retailer

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