Case study “Transversal has given us excellent insight into what information our customers are seeking. This has enabled us to pre-empt needs and strengthen our online information so that customers can independently find what they need with minimal effort - and without having to contact us.” Communications Associate Manager The Challenge Sector: Charity Implementation: Self-service ‘NCS The Challenge’ adopts Transversal’s knowledge management solution to streamline customer service process Headquarters Betjeman House 104 Hills Road Cambridge CB2 1LQ UK T el: +44 1223 488 700 Fax: +44 1223 488 701 www.transversal.comOverview NCS The Challenge is the UK's leading charity that strives to build a more integrated society. It works on a local level to bring people together from all

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