Case study Sector: Charity Implementation: Contact centre | Self-service "We’ve seen numerous successes within the first year. On an accessibility and usability scale of 1-10, I rate Transversal 8. Blind and partially sighted people can access the information really well.” Head of Advice and Customer Service RNIB RNIB appoints Transversal to enhance customer service excellence for everyone affected by sight loss. Headquarters Betjeman House 104 Hills Road Cambridge CB2 1LQ UK T el: +44 1223 488 700 Fax: +44 1223 488 701 www.transversal.comOverview “RNIB’s helpline and website provides practical advice on everything”. The Royal National Institute of Blind People (RNIB) supports everyone affected by sight loss. Whether someone is losing their sight, blind or partiall

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