The Carnival UK contact centres receive an average of 24,000 calls every month
The Carnival UK contact centres receive an average of 24,000 calls every month
6 PagesCase study “...Providing customers with the ability to self-serve via the website means that contact centre staff are better equipped to deal directly with sales enquiries.”. Sales and Customer Services Director P&O Cruises Sector: Travel and hospitality Implementation: Contact centre | Self-service “The fact that 50,000 questions are now answered every month shows how important it has become to the business.” Complete Cruise Solution Headquarters Betjeman House 104 Hills Road Cambridge CB2 1LQ UK T el: +44 1223 488 700 Fax: +44 1223 488 701 www.transversal.comCustomer background Carnival UK was formed on 17 April 2003 following a merger between Carnival UK and P&O Princess Cruises plc. The merger created one of the world’s largest leisure travel companies. Carnival UK’s bra
