Case study “PrescienceTM has led to a 50% reduction in calls into the HR team, as well as a huge increase in employee engagement and satisfaction in terms of the service we provide.” HR Shared Services Manager United Utilities United Utilities delivers 99% employee satisfaction by choosing Transversal. Sector: Utilities Implementation: Enterprise HR Headquarters Betjeman House 104 Hills Road Cambridge CB2 1LQ UK T el: +44 1223 488 700 Fax: +44 1223 488 701 www.transversal.comOverview United Utilities provides water to over seven million customers across North West England. Its HR department looks after a team of over 5,000 employees with a diverse range of skills and responsibilities. HR service queries -50% HRSS resources required -15% Employee satisfaction 99%The chal

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