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Calabrio
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Speech analytics helps leaders increase volumes from target audience by 150%
Case Study Speech analytics helps leaders increase volumes from target…
Calabrio

A creative synchronization between Speech Analytics and Six Sigma
Case Study A creative synchronization between Speech Analytics and Six Sigma
Calabrio

Speech and Desktop Analytics help AAA streamline agent interactions to make highway emergency assistance safer.
Case Study Speech and Desktop Analytics help AAA streamline agent…
Calabrio

Calabrio WFM supports Zen growth strategy and helps streamline their business.
Case Study Calabrio WFM supports Zen growth strategy and helps streamline…
Calabrio

Webhelp deploys brand new contact center amid COVID-19 pandemic.
Case Study Webhelp deploys brand new contact center amid COVID-19 pandemic.
Calabrio

Teleperformance China streamlines its outsourcing projects and customer service with Calabrio WFM.
Case Study Teleperformance China streamlines its outsourcing projects and…
Calabrio

Real-time, cloud WFM enables fast growth at Support Services Group.
Case Study Real-time, cloud WFM enables fast growth at Support Services…
Calabrio

Telia collaborates with Calabrio to transform the customer experience.
Case Study Telia collaborates with Calabrio to transform the customer…
Calabrio

National Debt Relief increases contact center productivity while maintaining customer service levels.
Case Study National Debt Relief increases contact center productivity while…
Calabrio

Patagonia supports the scheduling needs of remote agents.
Case Study Patagonia supports the scheduling needs of remote agents.
Calabrio

Leading Home Loan and Mortgage Broker achieves cloud contact center transformation using Calabrio ONE
Case Study Leading Home Loan and Mortgage Broker achieves cloud contact…
Calabrio

Rentalcars.com goes further with Calabrio in 24 hour multi-lingual contact centre.
Case Study Rentalcars.com goes further with Calabrio in 24 hour…
Calabrio

Shopify grows and diversifies customer service with Calabrio.
Case Study Shopify grows and diversifies customer service with Calabrio.
Calabrio

Greater Western Water empowers hybrid working and in-house PCI regulatory compliance processes with Calabrio ONE.
Case Study Greater Western Water empowers hybrid working and in-house PCI…
Calabrio

Equiniti’s “wow” moment with Calabrio
Case Study Equiniti’s “wow” moment with Calabrio
Calabrio

Grand Canyon Education boosts collaboration and transparency.
Case Study Grand Canyon Education boosts collaboration and transparency.
Calabrio

GE Appliances Modernizes Its Contact Center with Calabrio WFM and Amazon Connect
Case Study GE Appliances Modernizes Its Contact Center with Calabrio WFM…
Calabrio

E.ON increases availability with flexible scheduling
Case Study E.ON increases availability with flexible scheduling
Calabrio

Delta Air Lines moves to the cloud with Calabrio WFM.
Case Study Delta Air Lines moves to the cloud with Calabrio WFM.
Calabrio

Cummins helps mines avoid expensive downtime with innovative remote monitoring.
Case Study Cummins helps mines avoid expensive downtime with innovative…
Calabrio

Erie Insurance Group Gives Contact Center Agents Scheduling Flexibility with Calabrio ONE
Case Study Erie Insurance Group Gives Contact Center Agents Scheduling…
Calabrio

Vitas Healthcare Utilizes Calabrio for a Smooth Technology Refresh
Case Study Vitas Healthcare Utilizes Calabrio for a Smooth Technology…
Calabrio

Americo sees improved productivity and customer satisfaction after replacing NICE
Case Study Americo sees improved productivity and customer satisfaction…
Calabrio

Predictive analytics helps increase NPS by nearly 20% in only two months despite unexpected call spikes during COVID-19.
Case Study Predictive analytics helps increase NPS by nearly 20% in only…
Calabrio

Identifying and overcoming process challenges to better retain customers and decrease AHT.
Case Study Identifying and overcoming process challenges to better retain…
Calabrio

DISH Empowers Employees Through Preference-Based Scheduling
Case Study DISH Empowers Employees Through Preference-Based Scheduling
Calabrio

Findings revealed by Calabrio Desktop Analytics help contact center leaders shorten hold times while increasing agent engagement.
Case Study Findings revealed by Calabrio Desktop Analytics help contact…
Calabrio

Anytime, Anywhere Visibility into All Schedules Enables CentraCare Health Agents to Work from Home
Case Study Anytime, Anywhere Visibility into All Schedules Enables…
Calabrio

Rackspace Powers Automated, Data-Driven Staffing with Calabrio ONE
Case Study Rackspace Powers Automated, Data-Driven Staffing with Calabrio…
Calabrio

Cygnific reaches new levels of efficiency with Calabrio Advanced Reporting
Case Study Cygnific reaches new levels of efficiency with Calabrio Advanced…
Calabrio

Rackspace Powers Automated, Data-Driven Staffing with Calabrio ONE
Case Study Rackspace Powers Automated, Data-Driven Staffing with Calabrio…
Calabrio

Assurity Raises the Bar for Customer Service while Seamlessly Managing a Fourfold Increase in Contact Center Size
Case Study Assurity Raises the Bar for Customer Service while Seamlessly…
Calabrio

Emblem Health Enjoys Great Customer Service with Calabrio
Case Study Emblem Health Enjoys Great Customer Service with Calabrio
Calabrio

Anytime, Anywhere Visibility into All Schedules Enables CentraCare Health Agents to Work from Home
Case Study Anytime, Anywhere Visibility into All Schedules Enables…
Calabrio

Tampa General Hospital Increases Contact Center Productivity by 50% with Calabrio
Case Study Tampa General Hospital Increases Contact Center Productivity by…
Calabrio

Large Enterprise Hospitality Company
Case Study Large Enterprise Hospitality Company
Calabrio

Vitas Healthcare Utilizes Calabrio for a Smooth Technology Refresh
Case Study Vitas Healthcare Utilizes Calabrio for a Smooth Technology…
Calabrio

Smile Brands Group Increases Contact Center Productivity with Calabrio
Case Study Smile Brands Group Increases Contact Center Productivity with…
Calabrio

HCA Healthcare, Inc. Increases Productivity by 40-50% with Calabrio
Case Study HCA Healthcare, Inc. Increases Productivity by 40-50% with…
Calabrio

Radial Builds Industry-Leading Analytics Program with Calabrio ONE
Case Study Radial Builds Industry-Leading Analytics Program with Calabrio…
Calabrio

Large Enterprise Hospitality Company Utilizes Calabrio for Agent Scheduling
Case Study Large Enterprise Hospitality Company Utilizes Calabrio for Agent…
Calabrio

Large Enterprise Telecommunications and Cable Services Company Improves Employee Engagement with Calabrio ONE
Case Study Large Enterprise Telecommunications and Cable Services Company…
Calabrio

Fortune 500 Company Chooses Calabrio Over Aspect
Case Study Fortune 500 Company Chooses Calabrio Over Aspect
Calabrio

Fortune 500 Telecommunications Services Company Leaves Verint, Sees Over 35% Improvement in Customer Satisfaction with Calabrio
Case Study Fortune 500 Telecommunications Services Company Leaves Verint,…
Calabrio

Flight Centre Reduces Hold Times with Calabrio
Case Study Flight Centre Reduces Hold Times with Calabrio
Calabrio

Medium Enterprise Hospitality Company Highly Recommends Calabrio
Case Study Medium Enterprise Hospitality Company Highly Recommends Calabrio
Calabrio

Large Enterprise Retail Company Chose the Unified Calabrio ONE Suite
Case Study Large Enterprise Retail Company Chose the Unified Calabrio ONE…
Calabrio

European Bank Leverages Calabrio ONE to Monitor Compliance
Case Study European Bank Leverages Calabrio ONE to Monitor Compliance
Calabrio

Middle Eastern Bank Enjoys Calabrio’s Evaluation Calibration Feature
Case Study Middle Eastern Bank Enjoys Calabrio’s Evaluation Calibration…
Calabrio

Large Enterprise Retail Company Switched to the Unified Calabrio ONE Suite
Case Study Large Enterprise Retail Company Switched to the Unified Calabrio…
Calabrio

New York Community Bancorp Chooses Calabrio Over Aspect
Case Study New York Community Bancorp Chooses Calabrio Over Aspect
Calabrio

Desert Financial Credit Union Smooths Contact Center Operations with Calabrio ONE
Case Study Desert Financial Credit Union Smooths Contact Center Operations…
Calabrio

Broadway Bank Improves Contact Center Productivity by More than 30% After Deploying Calabrio
Case Study Broadway Bank Improves Contact Center Productivity by More than…
Calabrio

Am Trust Financial Services Gained Productivity and Improved Customer Satisfaction with Calabrio ONE
Case Study Am Trust Financial Services Gained Productivity and Improved…
Calabrio

Americo Financial Life and Annuity sees improved productivity and customer satisfaction after replacing NICE
Case Study Americo Financial Life and Annuity sees improved productivity…
Calabrio

Maryland-Based Insurance Company Increases Contact Center Productivity by More than 30% After Deploying Calabrio
Case Study Maryland-Based Insurance Company Increases Contact Center…
Calabrio

Erie Insurance Group Gives Contact Center Agents Scheduling Flexibility with Calabrio ONE
Case Study Erie Insurance Group Gives Contact Center Agents Scheduling…
Calabrio

Wisconsin-Based Insurance Company Improves Agent Engagement with Calabrio
Case Study Wisconsin-Based Insurance Company Improves Agent Engagement with…
Calabrio

AXA Seguros Mexico says Calabrio “Is Easy to Use and Intuitive”
Case Study AXA Seguros Mexico says Calabrio “Is Easy to Use and Intuitive”
Calabrio
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