CASE STUDY 1 Webhelp deploys brand new contact center amid COVID-19 pandemic. CALABRIO WFM POWERS INNOVATIVE COVID-19 MONITORING APP FOR PATIENTS AT EUROPE’S LARGEST PUBLIC HOSPITAL. CHALLENGES During the COVID-19 health crisis, like many healthcare organizations, Paris University Hospitals (Europe’s largest public hospital with 100,000 employees), feared becoming overwhelmed. It introduced a digital app that allowed local residents to monitor their symptoms from home and report them remotely to their doctors on a daily basis. T o manage the new COVID-19 monitoring app, the hospital built a brand-new contact center to register and keep in touch with new patients, facilitate form-filling and trigger alerts to medical staff at the hospital for urgent cases. T op challenges inclu

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