CASE STUDY 1 Equiniti’s “wow” moment with Calabrio. ONE OF THE AREAS EQUINITI WANTED TO IMPROVE ON WAS EMPLOYEE ENGAGEMENT, SO THEY INTRODUCED PREFERENCE-BASED SCHEDULING TO A TRIAL TEAM, THE RESULTS WERE POSITIVE IN TERMS OF SERVICE LEVELS AND EMPLOYEE ENGAGEMENT. OVERVIEW Founded in 2007 from the Share Registration business of Lloyds TSB, Equiniti Group plc is a British-based outsourcing business focused on financial and administration services. Listed on the London Stock Exchange and a constituent of the FTSE 250 Index, Equiniti is the UK’s leading provider of share registration services and associated investor schemes with a turnover of £406 Million in 2017. Equiniti act as Registrar for over 700 companies, including around 55% of the FTSE 100, managing around 24 million sha

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