CALABRIO ONE CASE STUDY Vitas Healthcare Utilizes Calabrio for a Smooth T echnology Refresh Introduction This case study of Vitas Healthcare is based on a survey of Calabrio ONE customers by T echValidate, a 3rd-party research service. “I could list a lot of benefits we’ve realized with Calabrio, but the most important one is the transparency it gives our staff for understanding their performance as well as the overall impact it brings to the team, business, and company mission.” “Ease of use for floor management and agents. Awesome Tech support and networking with other customers are highly encouraged, often answering many questions, learning tips, and real-world scenarios. I feel part of the Calabrio Family!” “ Challenges The business challenges that led the profiled company to evaluate

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