CASE STUDY 1 Teleperformance China streamlines its outsourcing projects and customer service with Calabrio WFM. A powerhouse performing for some of the world’s most well-known brands and businesses, T eleperformance China implemented Calabrio WFM to accelerate its account implementation and streamline its customer service processes. COMPANY INSIGHT T eleperformance, a leading global outsourcing company, began its operations in China in 2006, providing technical support and customer care for major clients across many industries, including telecommunications, electronics, travel, and financial services. An organization of vast capability and flexibility, T eleperformance China is active in over 8 languages (including Cantonese, English, Japanese and Korean), offering 24/7 omnichan

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