Predictive analytics helps increase NPS by nearly 20% in only two months despite unexpected call spikes during COVID-19.
Predictive analytics helps increase NPS by nearly 20% in only two months despite unexpected call spikes during COVID-19.
3 PagesPredictive analytics helps increase NPS by nearly 20% in only two months despite unexpected call spikes during COVID-19. ® Runner-up GOAL With more than $6 billion in assets and a consistent 20% annual growth rate, Idaho Central Credit Union is the state’s premier credit union, serving the needs of over 425,000 employees, students, retirees and family members of eligible members of a large variety of business entities, including all Idaho counties. While growth is vital to its success, the credit union remains focused on its mission— “Helping Members Achieve Financial Success” —by providing exceptional service and diverse products to membership. That’s why—despite an already- impressive contact center Net Promoter Score (NPS) of 65-75%—Idaho Central contact center leaders set thre
