CASE STUDY 1 Calabrio WFM supports Zen growth strategy and helps streamline their business. Founded in 1995, Zen Internet has grown from a pioneering ISP into a company that provides a full range of data, voice and hosting services to business and residential customers across the UK. They have ambitious growth plans for the next ten years and aim to double in size and turnover. This is an exciting time for Zen and their people-centric approach remains at the heart of everything they do – happy staff, happy customers and happy suppliers. In fact, Zen’s people-first philosophy has secured them as one of the Sunday Times’ T op 100 Companies to work for. T o help them succeed on their journey and continue to improve the staff and customer experience, Zen made the decision to implem

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